Terms & Conditions

By accessing and using The Clubhouse Casino, you agree to be bound by these Terms & Conditions ("Terms"). If you do not accept these Terms, please leave our platform immediately.

Eligibility Requirements

To use our services, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction).
• Not be a resident of any restricted jurisdictions (listed below).

Please note that we may request additional information or documentation to verify your identity and compliance with these requirements.

Geographic Restrictions

We restrict access from certain jurisdictions, including:

• Ontario
• Other countries listed on our website under "Restricted Countries"

If you are a resident of one of the above-listed areas, please do not attempt to register or use our services. If we detect that you have circumvented these restrictions through any means (including but not limited to VPNs), your account may be suspended or terminated.

Account Registration Rules

To create an account with The Clubhouse Casino:

1. Click the "Register" button on our homepage.
2. Fill out the registration form, providing accurate and up-to-date information as requested.
3. Verify your email address by clicking on the confirmation link sent to you.
4. Log in using your username and password.

One-Account-Per-User Policies

You are only allowed one account per user. Creating multiple accounts or attempting to use a shared account is strictly prohibited and may result in penalties, including but not limited to suspension of all affected accounts.

Identity Verification and KYC

We reserve the right to request verification documents at any time during your interaction with our platform:

• Identification: We will require proof of identity (e.g. passport, ID card) to verify that you are who you claim to be.
• Proof of Address: We may ask for a utility bill or similar document to ensure your account information is accurate and up-to-date.

Account Accuracy Obligations

It's essential to maintain the accuracy of your account details:

• Update your contact information (email, address) whenever it changes.
• Inform us if you suspect any unauthorized access to your account.

By failing to comply with these rules, you may face penalties or suspension/closure of your account.

Account Security Responsibilities

You are solely responsible for maintaining the security and confidentiality of your login credentials:

• Use a strong password that meets our requirements (minimum 8 characters, including uppercase, lowercase letters, numbers, special characters).
• Do not share your access with others.
• Regularly update your password to minimize potential risks.

Login Credentials and Password Protection

We will never ask for your account details via email or phone calls. If you receive such a request:

1. Ignore the message
2. Immediately report it to our Support Team

Restricted Behaviour and Prohibited Activities

You may not engage in any activities that are deemed fraudulent, unfair, abusive or malicious towards other users or our platform. Examples include but are not limited to:

• Collusion with others (e.g., manipulating games or share winnings).
• Hacking into accounts.
• Money laundering.
• Attempting to access restricted areas.

Bonus and Promotion Rules

Bonuses will be credited based on the conditions outlined in each specific promotion. Bonus abuse prevention measures may include but are not limited to:

1. Limiting bonus eligibility for certain players.
2. Adjusting wagering requirements.
3. Revoking or cancelling bonuses

Please read our Bonuses & Promotions page carefully before claiming any offer.

Wagering and Gameplay Conditions

You agree that all gameplay on The Clubhouse Casino is conducted in accordance with the platform's rules, laws of your jurisdiction, and these Terms:

• All wagers must be placed using legitimate funds.
• Any discrepancies or anomalies during a game may lead to penalties or voided bets.

Bonus Abuse Prevention

We reserve the right to identify, investigate, penalize or terminate accounts engaging in bonus abuse behavior. This includes (but is not limited to) attempts to:

1. Exploit multiple offers simultaneously
2. Game with invalid/blocked IP addresses.
3. Create fake/unused account solely for promotion purposes

Deposits and Withdrawals

For a complete overview of our deposit and withdrawal policies, please consult our separate Deposit & Withdrawal page.

Verification Before Withdrawals

Before processing your first withdrawal:

1. Verify your identity with one or both required documents (ID and Proof of Address).
2. Complete KYC documentation where applicable.

Please note that additional verification procedures might be performed for subsequent withdrawals to ensure your account integrity.

Processing and Review Procedures

Withdrawal requests are processed upon receiving the requested documentation, but may take a few days due to:

• Verification checks
• Compliance review

During this process, you can withdraw funds again. Please allow up to 3 business days for final processing decisions.

Responsible Gambling Expectations

We care about your well-being and gaming experience!

• We will encourage responsible behavior through warnings and gentle reminders when detecting potential risks.
• If needed, we may enforce short-term or long-term restrictions (e.g., cooling-off periods) on your account to prevent problem gambling.
• Access our Help Resources for support tools, guidelines, and educational materials.

Self-Exclusion and Account Restrictions

If you're struggling with responsible gaming habits:

1. Reach out via Support Channels to lock down your access (temporarily or permanently).
2. Use built-in Responsible Gaming tools (e.g., reality check reminders).

Our team will provide support while working closely with problem-gaming organizations, such as the National Center for Problem Gambling.

Game Fairness and RNG Systems

We use trusted third-party providers that adhere to industry standards:

• Random Number Generators ("RNGs") are audited by eCOGRA or iTech Labs.
• Regular tests confirm our platform's fairness compliance with established requirements (e.g. RTP, volatility).

Technical Interruptions or Voided Gameplay

During unforeseen technical glitches or system issues that can significantly impact gameplay:

1. We will attempt to notify users via in-game messaging and/or alerts on-site notifications when reasonably feasible.
2. Decisions regarding the treatment of bets/wagers placed during affected intervals are at our discretion.

Suspension or Closure of Accounts

In cases where we have reasonable grounds (e.g., bonuses manipulation, problem gaming behavior), we reserve the right to:

1. Suspend: Temporary freeze your account pending a thorough investigation and resolution.
2. Terminate: Permanently close accounts engaging in abusive activity or other behaviors detrimental to our integrity.

Intellectual Property and Platform Ownership

The Clubhouse Casino owns all intellectual property rights (IPR) regarding its platform, branding, software, games, and content:

• You may not reproduce, modify, reverse engineer any of these elements for unauthorized use.
• Any usage implies implicit agreement with IPR laws governing global internet jurisdictions.

Limitation of Liability

In the unlikely event that you incur direct or indirect losses (financial, emotional) due to:

1. A mistake made by our staff
2. Technical errors on your end
3. Other unforeseen issues not directly caused by The Clubhouse Casino's fault

We will endeavour to rectify any problems via Support channels while making it clear that we do not accept liability for consequential losses beyond what is deemed reasonable under the circumstances.

Modification of Terms

These terms may change without prior notification, affecting your obligations or user rights. Keep up with our website updates and review our published versions regularly:

• Any disputes arising from amendments are subject to applicable jurisdictional laws as outlined below.
• Changes will be communicated through notifications and platform-wide announcements upon their introduction.

Contact or Support Guidance

If you need clarification on these Terms, have a problem with your account, question about gameplay or promotion rules, please don't hesitate to reach out via:

1. Live Chat
2. Email
3. Phone 

Please note that our response time may vary according to the nature of your concern and available staff.

Applicable Licensing or Regulatory Oversight

We operate under a Curaçao License, 8048/JAZ2020-013. Jurisdictional laws apply accordingly:

1. Dutch Curacao Gaming Regulation
2. Responsible practices based on globally recognized standards

The Clubhouse Casino is dedicated to ensuring that your experience meets global best practices.